Telephone Help-line: giving you access to 280 customer support advisors all trained in Sage software plus Accounting and Payroll applications. In addition there are product specific help lines with direct dial numbers, all available, 9.00am - 5.00pm Monday to Friday.
E-mail Support: As a SageCover member you can e-mail your questions to us as well as request product specific information from our Knowledge Base articles.
Knowledge Base: a database of over 600 technical reports and frequently asked questions, covering Sage software operations plus Accounting and Payroll issues. SageCover members can access this via the SageCover Members web pages, or by sending us an e-mail.
Maintenance Updates: Receive free software updates, capturing either product improvements or legislation and this is particularly vital when running Payroll Year End.
INFORMATION
Solutions Magazine: Published quarterly, this is the perfect place to look for technical tips, articles on software developments and general business advice.
SageCover Web Site: with 'Members Only' pages that include invaluable downloads, software, product knowledge and business news.
E news letter: sent monthly, one to accounts SageCover members and one to payroll SageCover members, they provide you with invaluable information on software, as well as helpful hints and general business information
BUSINESS ADVICE
Directors Briefings: 100+ perfectly accessible on-line reports that present advice on topics relevant to the small and medium sized business.
Invaluable software support is only a telephone call away. Call now on 0800 33 66 33 or check out the dedicated pages on our website.
Whatever your question.....SageCover provides the answer.
Typical accounts questions:
How do I deal with disposing of a fixed asset?
How do I deal with sub-contractors?
At year end, what reporting routines are necessary?
How do I generate the VAT return and what does each box on the VAT return mean?
How do I set up accruals and prepayments?
Typical Payroll questions:
How can I go back and make a change to the last payroll run?
How do I calculate Statutory Sick Pay and what are the SSP limits?
What are the standard tax codes and National Insurance categories?
Why isn't National Insurance being calculated for a new employee?
How do I set up tax credits?
General business and computer questions:
What is the difference between Standard VAT and VAT Cash Accounting?
What is the purpose of a tax code?
What is the standard length of entitlement for Statutory Maternity Pay?
How do I find out how much free memory my computer has?
How do I set up a shortcut icon on my Windows desktop?
Call CADS now to arrange Sage cover today