Support Contracts

In an age where we are now reliant on computers and their labour saving properties, it is imperative that you have support of an IT Professional. Lost data and time and costs a company several thousands in hard earned revenue, but the added cost of an on-site IT team can be prohibitive. To this end, CADS has developed a support contract service to help the small business to keep running. Developed on a simple structure to help facilitate a working partnership that we are sure will be of interest to many companies.

• Support for hardware and software (Microsoft/Sage products only) failures
• Problem Solving e.g. EPOS systems, Sage Development, Access development.(Additional cost may be incurred for development programming)
• Purchase of parts and consumables at cost plus 7.5% (exc. delivery)
• Callout within 48 hrs in most cases (excluding weekends)
• Hours of contract 8am-6pm (additional cost outside of these hours chargeable)
• Areas covered Derby, Burton on Trent, Tamworth, Birmingham, Ashby de la Zouch and Coalville and surrounding area's
• Free 5mb website hosting and domain registration for time of contract plus first web page (Fee payable if contract cancelled by either party if website to continue)
• Monthly subscription payable in advance
• Either party can cancel contract with 1 months notice subject to subscription being maintained.
• We are happy to support a single machine or 30 separate workstations on a network.

Please contact ourselves to discuss any further requirements you may have and costs for this service.